Customer Success Manager

  • Would you like to leave work every day knowing you’ve helped an amazing community of growing businesses become even better?
  • Do positive interactions bring you joy?
  • Are you a master of your own to-do list who leaves no detail unchecked?
  • Is problem-solving your secret (or not-so-secret) passion?
  • Are you a champion multi-tasker and want to show it off?
  • Do you want to join a rockstar team that’s building the 32nd fastest-growing company in Canada?
BTA Careers
BTA Careers
BTA Careers

About Breakthrough Academy

We run a super fast growing company that helps entrepreneurs in the trades grow their businesses by implementing excellent operational systems into their companies. We believe in the unlimited potential of entrepreneurship and help our members (customers) break through barriers and take their businesses to the next level.

Our proprietary training program brings systemization to a company’s operations, develops an entrepreneur’s core business skills, and holds accountability to goals along a clear business plan.

Breakthrough Academy is now just six years old and growing rapidly with over 400 BTA Members developing in the program, and an awesome team of 30 running the show. We’ve seen extraordinary growth so far and we’re well on track to continue our growth pattern.

Because of this, we are looking for a Customer Success Rockstar.

This is where you come in.

BTA Careers
BTA Careers
BTA Careers

This Is For You If:

  • Your special power is building strong relationships
  • You are hard-working and ambitious; you like to check things off the to-do list
  • You smile when you know you’ve helped someone along their journey
  • You pride yourself in solving problems effectively and efficiently
  • You have exceptional attention to detail and a high level of accuracy
  • You are resourceful, gather information quickly and can connect the dots
  • You are extremely organized and are a pro at prioritizing your time
  • You enjoy planning and writing detailed, fun and engaging communications to wide audiences
  • You can manage multiple detail-oriented tasks without breaking a sweat
  • You are a self-starter with an entrepreneurial spirit
  • You are adaptable and can shift gears at the drop of a dime
BTA Careers
BTA Careers
BTA Careers

Application Form

In This Role, You Will Be:

  • Welcoming and onboarding new BTA Members (customers) into BTA Program and community
  • The trusted liaison between Members and Coaches to assist with various Member inquiries
  • Assisting the Director of Coaching and Program Development in creating, building and implementing a Member communication plan
  • Supporting our BTA Coaching team to maintain high levels of member retention
  • Managing the Member support emails and calls to ensure every inquiry is answered and/or directed to the right person
  • Fostering engagement in our online Member community using creative posts to promote the BTA Program, resources and events
  • Gathering information across the BTA Team to craft engaging, informative communication for BTA Members
  • Making sure every interaction leaves a member feeling supported, valued and proud to be part of BTA
  • Providing support and solutions while serving as an advocate for Member needs
  • Engaging with BTA Members to ensure they are receiving the most value out of the BTA offerings
  • Using our CRM to maintain accurate membership records and manage member journeys
  • Managing all monthly member invoicing and billing
BTA Careers
BTA Careers
BTA Careers

Experience Required

  • 3+ years of experience providing administrative and/or customer service in a fast-paced environment
  • Experience working with a robust CRM system
  • Experience writing and sending detailed mass communications
  • Outstanding organizational skills with a strong attention to detail is a must
  • Fine navigator of Google Drive, OneDrive, Microsoft Office, slack
  • Experience managing a large community is an asset
BTA Careers
BTA Careers
BTA Careers

The Benefits

  • Build relationships with hundreds of smart and driven entrepreneurs
  • Work with an amazing team of high-performers who have a lot of fun together
  • Create massive impact in an organization with an already strong foundation
  • Enjoy a cool lifestyle with full location freedom – live and work from anywhere in North America!
  • Help bring solutions to hundreds of business owners across the continent
  • Mentorship and learning from experienced business leaders
  • An opportunity to join our team and ride the wave of the 32nd fastest growing company in Canada
  • A great compensation package
  • Enjoy some cool travel perks in fun locations

If this sounds like you and you feel ready to take on an awesome new adventure, use the application form below and let us know why you’d be a great fit for our team! We look forward to hearing from you and will be in touch with those who are shortlisted.

Application Form

* required
  • Accepted file types: pdf, Max. file size: 5 MB.