Customer Success Support

  • Would you like to leave work every day knowing you’ve helped an amazing community of growing businesses become even better?
  • Are you a master of your own to-do list who leaves no detail unchecked?
  • Is problem-solving your secret (or not-so-secret) passion?
  • Have you mastered the art of building engagement and rapport both on and off the screen?
  • Do you pride yourself in your unwavering attention to detail, flawless time management, and impeccable organizational skills?
  • Are you ready to join a solidly built organization with a rockstar team and make waves in the industry?
Untitled design (4)
Untitled design (4)
Untitled design (4)

About Breakthrough Academy

We run a ridiculously fast-growing company that helps innovative entrepreneurs in the contracting industry grow their businesses by implementing excellent operational systems into their companies. We believe in the unlimited potential of entrepreneurship and help our Members (clients) break through barriers and take their businesses to the next level.

Our proprietary training program brings systemization to a company’s operations, develops an entrepreneur’s core business skills, and holds accountability to goals along with a clear business plan.

Breakthrough Academy is now just eight years old and growing rapidly with over 600 business owners developing in the program, and an awesome team of 45 running the show. Our program leads hundreds of entrepreneurs to systemize their businesses and become better leaders. We are on track to continue the rapid growth of our membership.

Because of this, we are looking for our next Member Support expert.

This is where you come in.

BTA Careers
BTA Careers
BTA Careers


  • Your super power is building strong relationships; your secret sauce is that you genuinely care
  • You have exceptional attention to detail and a high level of accuracy
  • You are an active listener; you ask the right questions to understand the members needs to help create a great experience
  • You smile when you know you’ve helped someone along their journey
  • You are hard-working and ambitious; you like to check things off the to-do list
  • You are ready to join a well-built company with a strategic growth trajectory
  • You pride yourself in solving problems effectively and efficiently
  • You are resourceful, you gather information and quickly connect the dots
  • You’d love to be part of a fun, ambitious team working towards a common goal
  • You are extremely organized and are a pro at prioritizing your time
  • You can manage multiple detail-oriented tasks without breaking a sweat
  • You are a self-starter with an entrepreneurial spirit
  • You are adaptable and can shift gears at the drop of a dime
BTA Careers
BTA Careers
BTA Careers

Application Form


  • Welcoming and onboarding new BTA Members (clients) into the BTA Program and Community
  • Assisting the Lead Facilitator in Member meetings, troubleshooting and providing live support where necessary to ensure positive Member experiences
  • Providing Member support through various communication channels, ie. emails, Zoom meetings, phone calls, texts, etc.
  • A trusted liaison between Members and Coaches to assist with various Member inquiries and support requests
  • Working with a Member Success Team that thrives on creating positive experiences for every BTA Member
  • Supporting the Lead Facilitator to maintain high levels of member retention
  • Assisting in managing the support inbox and phone calls to ensure every inquiry is tended to within a timely manner
  • Managing and maintaining accurate Member information and records on the CRM
  • Diligently managing monthly Member invoicing and billing
  • Managing multiple tasks simultaneously, that include being on a Zoom call and backend admin support
  • Fostering engagement in our online Member Community using creative posts to promote the BTA Program, resources and events
  • Drafting fun, engaging communications to share with our BTA Members
  • Making sure every interaction leaves a Member feeling supported, valued and proud to be part of Breakthrough Academy

Experience Required

  • 3+ years combined experience in Administrative Support and/or Customer Service in a fast-paced environment
  • Experience providing technical support to customers who have a low level understanding of technology
  • Extreme attention to detail and organizational skills are a must
  • Experience working in a robust CRM system
  • Experience working with Zoom, GSuite, OneDrive, Microsoft Office, Slack
  • Must have a quiet, private space to host Zoom meetings regularly
  • Must be eligible to work in Canada with the ability to travel outside of the country from time to time for Member Events

Application Form

The Benefits

  • An opportunity to join our team early on and ride the wave of one of the fastest-growing companies in Canada
  • Work with an amazing team of high-performers who have a lot of fun together
  • Build relationships while gaining mentorship with hundreds of intelligent and driven entrepreneurs
  • Help bring solutions to hundreds of business owners across the continent
  • Enjoy the flexibility of working within a team that embraces remote work opportunities
  • Enjoy cool travel perks to fun, adventurous locations
  • A competitive salary and great benefits

If this sounds like you and you feel ready to take on an awesome new adventure, use the application form below and let us know why you’d be a great fit for our team!

We thank you for your time and interest. We will reach out directly to shortlisted applicants.

Application Form

* required

  • Accepted file types: pdf, docx, doc, txt, Max. file size: 5 MB.