180 Kitchens - Member Spotlight


From Overworked to Thriving: Curtis & Channell’s Journey
While Curtis and Channell have never been afraid of hard work, effort alone wasn't getting their business where it needed to be.
After building and executing an Implementation Plan and assembling a leadership team, they now enjoy a business that works for them.
Their revenue has exploded, and they now have a team of A players who take on responsibility and allow them to spend time with their family while enjoying healthy profit margins.
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HIGHLIGHTS
- Created a family-first business that allows them to spend quality time with their three kids
- Developed a strong Employer Brand that attracts the A-Players they need
- Doubled revenue while increasing Gross Profit and Net Profit
- Recognized on national TV for top cabinet refacing business in their local area
- System Implementation Highlights: GSR Meetings, SOPs for Production & Sales, a CRM, QuickBooks, and a new Website
- Channell completed the Mediation and Conflict Management program from Harvard Law in 2021
CURTIS AND CHANNELL'S JOURNEY
"Our journey with BTA began when we met Danny Kerr at the Vancouver Home Show Oct 2019. Channell was pregnant with our third child Luke and it was our very first Home Show. Like so many businesses we were so excited to showcase what we did at 180 Kitchens and our refacing program. We quickly realized that in order to take our business to the height of our dreams we would need help. We knew that there was a gap in our model and that we were wearing too many hats to allow for those next levels.
It wasn't until we met Danny who spoke directly to this need that we realized BTA was exactly where we needed to be. We went through Blueprint and started to think about our business differently. It taught us how to step back and look at the big picture of our business as well as shed light on so many areas we didn't even realize were dragging us down. Once we finished Blueprint we were then introduced to year one content and our Coach.
What can I say - Thomas has been another game changer on our journey to a better, more efficient, business. Not only is he a great Business Coach but I honestly can say I consider him our friend. He has gone over and above to make time for us whether it be taking a call over Christmas to talk about our budget or coming to a home show and introducing us to his lovely fiancé. He makes this mountain we continue to climb just a little bit easier. We have been at this for just over a year and have seen major success. A lot of that comes from our meetings with our coach where we discuss strategy and are always held accountable.
When we started BTA we had 2 employees and 2 subcontractors. Channell and I wore every single hat in this business. All of the sales, installations, scheduling... the list goes on and on. We were working 60+ hours a week and constantly felt frustrated that we were giving so much, but still felt like we were spinning our wheels. It took starting with BTA to kick us into a new gear and start rolling. Now we are running, we have expanded to leasing an entire 5000 sq ft shop, we have 2 salaried managers, 6 hourly employees, 5 full-time subcontracted installers, 3 salespeople and we've even begun setting up employees to expand our business into another province. We have doubled our gross revenue in the first year and are expecting to be close to one and a half times that this year. We can honestly say we now understand our business, we face each day with purpose and direction and we can't wait to see what the future holds for us, for our Coach, and all our friends in Breakthrough Academy."
Learn From This Member On The Contractor Evolution Podcast
Member’s Take On Breakthrough Academy
WHAT IS THE BTA MEMBER SPOTLIGHT?
The Member Spotlight is a recognition given to Breakthrough Academy Members who have dominated the 3 facets of entrepreneurship we deem most important to long term success:
- Business Growth (in terms of people and profits)
- System Implementation
- Balanced Lifestyle
These are simple to list, but very difficult to execute. It's important to us that high performers get recognized and celebrated. We hope you found this Member Spotlight insightful and inspirational.